- Goods will only be accepted by Eccentric Fashion if returned for exchange or refund within 10 working days
- Return courier charges will be the sole responsibility of the customers, unless item was delivered defective. Please notify us as early as possible if you’re unhappy with your delivery.
- Goods will only be accepted by us if they’re in state as when dispatched from our offices; labels not removed, unworn and with no alterations thereof
- We’re happy to refund our clients or alternatively replacing goods with something else. Will refund you within 5 working days. Please contact us if you’d like to replace your order
- Please allow us 5 working days to re-deliver exchange on ex-stock goods. On lead items, 2-6 weeks delivery period will apply.
- We refund and carry courier cost for faulty items received by our clients, only if factory default. Garments receive from clients damaged due to harsh handling will not be Eccentric Fashion responsibility
- Worn clothes will not be accepted for exchange or refund
- Sale or Clearance items are non-refundable
- We only deliver within the borders of South Africa
- Products will be delivered at address provided by you. Courier will ensure order is received by you or another person at your consent. If you’re unavailable to receive order at specific times, kindly notify courier. If you’re available to receive order at first delivery attempt, courier will re-schedule second delivery. Thereafter if you fail to avail yourself to receive package, package will be referred back to us. We will only re-courier to you on receipt of delivery charges.
- Delivery is deemed to have been done once courier confirms receipt of dispatch as per their tracking system. It is the recipient’s sole responsibility to check whether delivery is correct as per order.
- If we’ve confirmed dispatch of product and you haven’t received package within 7 working days, kindly contact us for following up with courier.
- Partial orders can be done in case order contains ex-stock items and long lead items. Customer will have to advise us on receipt of order confirmation from Eccentric Fashion.
- Long-lead items can take up to 4-6 weeks prior to delivery. Please be patient, we’ll try to notify you regarding order tracking with our suppliers.